SINCE the NSW Government mandated Taxi Fare Hotline stickers on all vehicles in September 2023, there has been a notable increase in refunds for passengers receiving unfair taxi fares. From November to January, there were 679 calls and 874 QR code scans compared to 473 and 97 in the previous year. Taxi companies issued 528 refunds in the last five months, comprising over half of all refunds since the hotline's inception in November 2022. In the 2022-23 financial year, more than 68 million point-to-point trips were recorded in NSW, with 892 refunds issued since the Taxi Fare Hotline launch.
TAXI FARE HOTLINE HOTS UP
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Michael Walls
michael@accessnews.com.au
0407 783 413
